In The Hopper

Survey Says… 

Through a variety of ‘listening posts’, Progressive continuously conducts customer surveys to monitor satisfaction and to listen for new recommendations. Recently, an annual Shipping Survey was received by
3500 customers, and responses have been gathered and tallied.  

Asked about the quality and accuracy of shipments compared to others,
85% of respondents rated Progressive’s as Very Good (the top rating).  Also, 90% of respondents gave top marks when asked about proper packaging of products to avoid damaged shipments. 

Comments included, “The warehouse guys are super when doing pick-ups,
as they go out of their way to help”, and “It is a pleasure ordering from Progressive”, as well as “Progressive is way ahead of the rest… Great work”. 

Thanks to all who participated in this survey, as well as in the recent Engineering Survey that is currently being tallied.  And there’s no need to
hold a comment until asked…Please contact a Progressive representative or simply click HERE to convey thoughts on any aspect, at any time, and it will be appreciated and acted upon.

See Us At...

Progressive at Upcoming Events 

See Progressive at Molding 2009, a three-day conference event sponsored by the Injection Molding Division of the SPE that will be held January 26–28 in New Orleans, LA.  

Also approaching is Plastec West, from
February 10–12 at the Anaheim Convention Center. Attendees can find Progressive at booth
#3830 to discuss exclusive innovations with our Technical Sales team. 

While at Plastec West, please also plan on
joining in a special customer event after the
show on Tuesday, February 10th, at the
ESPN Zone. Details and free passes will
be at the Progressive booth. 

If you are unable to attend either event, or you would like a preview of our products by viewing
our online catalog or product demos. 

It's Been Said...

Progressive continually hears from customers who have
realized the benefits of Collapsible Core technology. 

Ray Harrington, president of Harrington Mold in
Ontario, CA, knows that C-core technology
provides a viable alternative to traditional gear
and rack systems for unscrewing molds. 

“We’re very experienced with designing and
building tools utilizing Collapsible Core
technology," he says. “We’re always
excited to use this approach, and have
turned customers on to it, and we’ve
even converted over existing tools.” 

One example is a project involving rack and gear molds for electrical connectors whose undercuts had to be machined in a separate operation.  Harrington urged its customer to consider using Collapsible Cores.  The customer agreed, and not only were they able to eliminate the mechanical unwinding mechanisms, but they were also able to mold many of the undercuts without the secondary operations, dramatically saving time and money.  Harrington reports that the customer has returned for several more molds using Collapsible Cores. 

If unfamiliar with this advan-tage, see Collapsible Cores in action by clicking HERE.  

ProComper Spotlight

Sandy Hart
Sales Relations & Events Administrator 

Sandy Hart plays a key role in Progressive’s customer relations efforts.  As Sales Relations & Events Administrator, she is involved in any number of customer-related activities, the most important of which is contacting customers to ensure their needs are being met and that Progressive’s database listings for them are up to date.  Her responsibilities also include assisting with coordination of trade shows and events when Progressive is an exhibitor or a sponsor, plus Sandy coordinates the donation of components and scholarships to trade-related schools and programs.  Ultimately, it all comes down to helping the customer. 

“I am a liaison between our Sales team and its customers – especially our
Key Accounts,” explains Sandy.  “Whether it’s helping them acquire a product
or service, sending them a catalog or our annual calendar or just helping
them hook up with the right individuals at Progressive that can help them
with a project.  We continually provide that extra TLC to so many customers
in this way.” 

Part of the Progressive Components team since May 1996, Sandy also leads the company’s charity entity, Sharing Time and Resources (STAR), working with volunteer coordinators from Progressive to make a positive impact throughout communities where Progressive operates. 

Feel free to contact Sandy by calling 1-800-269-6653, ext. 555, or email her at Sandy.Hart@procomps.com if she can be of any assistance.