3^RD Quarter Customer Satisfaction Survey Results Summary

The survey was conducted with the help of Customer Service. When a customer phoned in an order they were asked if they could be sent a survey. A total of 167 surveys were faxed during the months of August and September. We received 38 surveys back for a response rate of 23%.

Question 1. What is your primary business?

43% responded Mold Building

31% responded Molding & Mold Building

Question 2. In what areas do you foresee primarily developing your business? (check the top two)

32% responded Injection Mold Building

28% responded Injection Molding

18% responded Mold Repair Maintenance

Question 3. Progressive dedicates time and resources towards trade group initiatives. Where do you think our efforts would best be channeled? (check the top two)

33% responded Funding to Trade Schools or Student Chapters

20% responded Apprentice Curriculum Standardization

Question 4. On a scale of 1-5 (5 being the best), rank the following product, and then let us know our role and how we can improve.

Pins—Average ranking was 4.41

Alignment—Average ranking was 4.55

Mold Action—Average ranking was 4.29

Cooling—Average ranking was 4.25

Rapid Tooling Inserts & Frames—Average ranking was 3.75

Mold Bases—Average ranking was 3.31

Specials /Customs—Average ranking was 3.58

Hot Runner Systems—Average ranking was 3.09

Question 5. Overall, what one product or product line should be improved or developed?

We appreciate all the comments that were given. These have been forwarded to our Engineering Department

for further consideration.

Question 6. Which company rates the highest in the following categories: (check one per category)

Category Progressive D-M-E PCS Hasco National Standard Die DMS Other

Customer Service (Friendly/courteous, accuracy, order status) 84% 11% 3% 0% 0% 3% 0% 0%

Shipping (Accuracy, condition of goods received, product packaging) 81% 11% 5% 0% 0% 3% 0% 0%

Product Quality (Product met the catalog specs) 74% 20% 3% 3% 0% 0% 0% 0%

Tech Support (Application support, response to problems) 56% 36% 9% 0% 0% 0% 0% 0%

Value (Quality, specifications, price) 67% 15% 15% 0% 0% 0% 3% 0%

Innovation (Development of new products) 77% 17% 3% 0% 3% 0% 0% 0%

Sales (Representation, field support) 39% 45% 10% 0% 3% 3% 0% 0%

Accounts Receivable (Invoices, billing inquiries) 70% 22% 9% 0% 0% 0% 0% 0%

Resource Tools (CAD geometry, website, catalogs) 61% 32% 0% 0% 0% 0% 0% 7%

Question 7. Of the above categories, what one area would you like us to focus on to better serve you as a customer?

All responses were forwarded to our Department Coordinators for follow up.