4th Quarter Customer Satisfaction Survey Results Summary

This survey was faxed to three groups. AMBA members, Plastics News Top 100 contacts and Molders & Moldmakers in our database. A total of 1484 surveys were sent and we received 120 surveys back for a response rate of 8%,

Question 1. What is your primary business?

53% responded Mold Building

17% responded Molding & Mold Building

Question 2. In what areas do you foresee primarily developing your business? (check the top two)

31% responded Injection Mold Building

20% responded Injection Molding

15% responded Mold Repair Maintenance

Question 3. Progressive dedicates time and resources towards trade group initiatives. Where do you think our efforts would best be channeled? (check the top two)

24% responded Funding to Trade Schools or Student Chapters

18% responded Government Assistance

Question 4. On a scale of 1-5 (5 being the best), rank the following product, and then let us know our role and how we can improve.

Pins—Average ranking was 3.84

Alignment—Average ranking was 4.28

Mold Action—Average ranking was 4.14

Cooling—Average ranking was 3.95

Rapid Tooling Inserts & Frames—Average ranking was 3.35

Mold Bases—Average ranking was 3.27

Specials /Customs—Average ranking was 3.33

Hot Runner Systems—Average ranking was 2.88

Question 5. Overall, what one product or product line should be improved or developed?

We appreciate all the comments that were given. These have been forwarded to our Engineering Department

for further consideration.

Question 6. Which company rates the highest in the following categories: (check one per category)

Category Progressive D-M-E PCS Hasco NTM Other

Customer Service (Friendly/courteous, accuracy, order status) 75% 12% 8% 1% 2% 3%

Shipping (Accuracy, condition of goods received, product packaging) 73% 15% 4% 4% 1% 4%

Product Quality (Product met the catalog specs) 64% 15% 8% 11% 1% 1%

Tech Support (Application support, response to problems) 52% 30% 8% 5% 2% 3%

Value (Quality, specifications, price) 62% 11% 14% 3% 3% 7%

Innovation (Development of new products) 81% 3% 5% 6% 0% 6%

Sales (Representation, field support) 38% 35% 10% 3% 4% 10%

Accounts Receivable (Invoices, billing inquiries) 66% 19% 8% 3% 0% 5%

Resource Tools (CAD geometry, website, catalogs) 60% 25% 3% 3% 0% 9%

Question 7. Of the above categories, what one area would you like us to focus on to better serve you as a customer?

All responses were forwarded to our Department Coordinators for follow up.